Shelter's diverse client base includes large institutional investors, small regional firms, not-for-profit organizations, banks, and local government agencies. The types of properties managed runs the gamut from luxury high-rise dwellings in urban settings to affordable garden apartments in rural areas. We are known in the industry for achieving impressive results through management strategies tailored to individual properties. As a result, numerous owners have continued to bring new business to the company.

Shelter's approach to property management focuses on revenue growth, high occupancy, expense control, physical plant improvement, and service and responsiveness to residents and clients. Our objective is twofold: producing increased net operating income, and implementing a strong customer-service based orientation. Because we manage our own properties as well as providing management services for others, our focus is that of an owner.

As owners, we recognize that it is crucial to maintain successful property performance during management transitions. Shelter pays particular attention to change-over periods, anticipating and avoiding problems related to such areas as staffing, resident turnover, and accounting system integration.

Product Line Management


Shelter's management portfolio consists of four distinct property types: Luxury, Mid-Market, Affordable and Senior. While we recognize that there are keys to client and resident satisfaction that are common across all property types, there are also additional standards that, when instituted, can raise the level of service and satisfaction.

By focusing on these distinct property types, our Product Line Management approach enables us to enhance our property operations and continue to provide consistently excellent customer service, while achieving continued growth and maintaining our excellent reputation.

Accounting and Reporting


The Shelter Group has made a substantial investment in our fully integrated, relational database accounting system, which permits daily updating of general ledgers via modem from properties. Within our diverse portfolio mix, we produce reports for owners, lenders, asset managers, and investment partners efficiently and quickly, tailored to the format each client desires.

Our analysis includes not just documentation, but also interpretation. We present the implications of current performance for the immediate future as well as for the longer term.

Resident-Focused Services


For residents, our properties are home, and we manage them as we would our own homes. We strive to create a genuine sense of community at each property and carefully tailor services to the resident profile. Buildings and grounds are warm, inviting, and impeccably kept.

STARS


The following principles represent the underlying commitment of all Shelter employees. The principles summarize our commitment to using innovation and dedication in all management opportunities, maintaining a high level of involvement in community and professional organizations, and committing ourselves to working as a team with our fellow employees. Through these core values we are able to do business in a way that results in success not only for our company, but also for the customers we serve.

SERVICE
In all our activities in the community, we will focus on the customer, providing excellent service to our residents, clients and co-workers.

TEAMWORK
We will work with enthusiasm and view our co-workers as internal customers, working together to achieve our common goals.

ACTION
Our actions will reflect our commitment to manage each apartment community with the highest possible standards.

REPUTATION
We will strive to achieve and maintain a reputation for excellence and integrity in all that we do.

SUCCESS
We are committed each and every day to achieve success by incorporating the elements of customer service, teamwork and effective property management.